Appfarm Documentation
Getting startedDocumentationCommunityAppfarm Create
  • Overview
  • Getting Started
    • What is Appfarm?
    • Key concepts
    • Quickstart
      • Speed intro
      • Step-by-step guide
    • Appfarm Showroom
    • FAQ
  • Appcademy
    • Learning paths
    • Appfarm Fundamentals
      • Intro Course
        • 1. Intro to No-Code and Appfarm
        • 2. Navigation in Appfarm Create
        • 3. What is Apps?
        • 4. Intro to UI Editor
        • 5. Data Model
        • 6. App Data
        • 7. Actions
        • 8. Tips and Tricks
        • 9. Intro to practical walkthrough
        • 10. Create a details view of a Project
        • 11. Create a Custom List
        • 12. Swipe and Delete
        • 13. Functionality for simple Create of Data
        • 14. Upload and Download Photos
        • 15. Input Dialog with Validation and Save
        • 16. Dashboard
        • 17. Summary
        • Quiz
      • User Interface Fundamentals
        • Container - Sectioning, Styling and Repeating
        • Conditional Styles
        • Motions
        • Responsive Design
        • Step-by-step workflow
        • Featured UI Components
        • Quiz
      • App Data Fundamentals
        • Data Source Filtering
        • App Variables and Runtime Properties
        • URL Parameters
        • Quiz
      • Actions & Logic Fundamentals
        • Event Handlers
        • Featured Action Nodes
        • Context Parameters
        • Quiz
      • Services Fundamentals
        • Introduction to Services
        • Setting up a Service
        • Scheduling a Service
      • Integration Fundamentals
        • The web request action node
        • Fetch data from an endpoint
        • Map data to a data source
        • Modify the response
        • Nested data mapping
        • Path parameters
        • Authentication
        • Send data to an endpoint
        • Quiz
      • User handling and permissions
        • Users and roles
        • Permissions
        • Creating users
        • Extending the User object class
        • Updating and deleting users
        • Unauthenticated access
        • Quiz
    • Appfarm Professional
      • User Interfaces
        • Featured UI Components
        • Concepts and Use Cases
      • Data Structures & Data Handling
        • Data Features
        • Search & Filters
        • Featured Action Nodes
        • GraphQL
      • Logic & Flow
        • Logical Concepts
        • Date and Time Handling
        • Featured Action Nodes
        • Exception Handling
      • Login & Configuration
        • Login and Authentication
        • Settings, Configuration and Languages
      • Security & Operations
        • Security and Permissions
        • Deployment
        • Schedules and Logs
        • Debugging and App Health
      • Performance & Optimization
        • Optimizing Performance
        • Enhancing Functionality
    • Appfarm Sales Representative
    • Appfarm Developer Forum
      • Session 1: Data Modeling in Appfarm Create
      • Session 2: App Data in Appfarm Create
      • Session 3: Services in Appfarm Create
      • Session 4: Optimizing Performance
    • Background
      • Databases
        • Data modeling 101
        • Database normalization
  • Library
    • UI components
      • Advanced bar chart
      • Advanced bubble chart
      • Advanced combined chart
      • Advanced gantt chart
      • Advanced heatmap chart
      • Advanced line/area chart
      • Advanced pie chart
      • Advanced scatter plot chart
      • Advanced solid gauge chart
      • Animated component
      • Avatar
      • Avatar group
      • Basic bar chart
      • Basic gauge chart
      • Basic line chart
      • Basic pie chart
      • Bottom navigation
      • Button
      • Checkbox
      • Chip group
      • Circular progress
      • Coded component
      • Container
      • Date & time picker
      • Drawable canvas
      • Floating action button
      • Icon
      • Icon button
      • Iframe
      • Image
      • Linear progress
      • List
      • Map
      • Menu list
      • Multi select
      • PDF reader
      • Popover
      • Radio buttons
      • Rich text editor
      • Rich text
      • Select
      • Slider
      • Speed dial
      • Switch
      • Table
      • Tabs
      • Text
      • Text edit
      • View container
      • Visibility group
    • Action nodes
      • Aggregate data
      • Advanced search
      • Auth operations
      • Block
      • Catch exception
      • Copy to clipboard
      • Create file archive
      • Create file object
      • Create object
      • Create user account
      • Delete objects
      • Delete user account
      • Duplicate objects
      • End execution
      • Exit block
      • Exit loop
      • Export data
      • Foreach
      • Generate document
      • If
      • Import data
      • Invalidate cache
      • Log in
      • Log to console
      • Log out
      • Next iteration
      • Navigate
      • Open/close popover
      • Open confirm dialog
      • Open print dialog
      • Open snackbar
      • Open Unsplash dialog
      • Open URL
      • Persist objects
      • Push notifications
      • Read objects
      • Request permissions
      • Run code
      • Run other action
      • Run service
      • Scan barcode/QR code
      • Send email
      • Send SMS
      • Set client language
      • Set data source attributes
      • Set selection
      • Set theme
      • Set user account image
      • Show install app prompt
      • Sleep
      • Sort objects
      • Throw exception
      • Toggle drawer
      • Update object
      • Update secret
      • Update user account
      • Web request
      • While
  • Reference
    • Appfarm Create
      • Appfarm Commander
      • Blue dots
      • Copy & Paste
      • Farmer's Market
      • Find references
      • Find usage
      • Keyboard shortcuts
      • Undo/Redo
      • User preferences
    • Platform concepts
      • Conditions
      • Data bindings
      • Date and time
      • Event handlers
      • Filters
      • Functions
      • Markdown
      • Objects
      • Operators
      • Value processor
    • Dashboard
    • Apps
      • UI
        • Views
          • Dialog
          • Drawer
        • Layout designer
        • Component properties
        • Shareable UI components
      • Data
        • App variables
        • Data sources
        • Calendar data sources
      • Actions
      • App settings
      • App size
      • App health
    • Services
      • Service Endpoints
      • Service settings
      • Service health
      • API explorer
    • Data model
      • Object classes
      • Object class properties
      • Enumerated types
      • GraphQL
        • Queries
        • Mutations
      • Data Extract API
      • Time series data
    • Operations
      • Deploy
      • Schedules
      • Logs
    • Resources
      • Themes
      • Files
      • Fonts
      • Internationalization
    • Configuration
      • Environments
      • Login
        • Custom auth providers
    • Security
      • Users
      • Service accounts
      • Roles
      • Secrets
      • Permissions
        • Conditional Permissions
    • Appfarm Client
      • Developer tools for Apps
      • Developer tools for Services
      • Warnings and errors
  • How to
    • Data modeling
      • Many-to-many relationships
      • Use naming conventions
      • Offline data handling
      • Data silos and White labelling
    • User interface
      • Manage a many-to-many relationship with a Chip group
      • Configure drag and drop
      • Build a drag-and-drop calendar
      • Design a responsive layout
      • Work with flexbox
      • Use Mapbox as a map layer
      • Understand charts
    • Logic and flow
      • Event Log Design
      • Configure advanced search
    • Themes and styling
      • Change the active theme
      • Add custom email templates
    • Enhance your app
      • Add deep links
      • Add keyboard shortcuts
      • Add link previews for social media
      • Apply SEO best practices
      • Change the active language
      • Generate a PDF from a Container
    • Integrations
      • Integrate with external systems
      • Integrate with OpenAI
      • Integrate with Google Analytics (GA4)
      • Configure a custom email account
      • Integrate with a payment provider
      • Integrate with Signicat
      • Integrate directly with an external database
      • Retrieve a Bearer token from Google Cloud
      • Fetch data from BigQuery
      • Retrieve access token from Microsoft Entra ID
    • Workflow automation
      • Update an OAuth 2.0 access token from a service
    • Authentication and access control
      • Add users and assign roles
      • Configure unauthenticated access
      • Implement third-party authentication
    • Security, testing and deployment
      • Add a custom domain
      • Install an app on a device
      • Get ready for Production
      • Optimize performance
      • Security checklist
      • Test and debug
    • Example apps
      • Create an Instagram clone
        • The end result
        • Designing the feed
        • Create new post
        • Add a like-button
        • Add comment-functionality
  • Solution administration
    • Subscription and billing
    • Dedicated tier benefits
    • Guide to GDPR
      • Key principles
      • How Appfarm protects personal data
      • How you can protect your clients’ data
      • Glossary
    • Appfarm and the EU AI Act
  • Policies
    • Appfarm Policies
    • Data Processors
    • Privacy Policy
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  • Reliability
  • Scalability and customization
  • Included additional solutions
  • Support and service level

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  1. Solution administration

Dedicated tier benefits

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Last updated 8 months ago

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The Dedicated subscription tier provides dedicated database infrastructure in the Appfarm Cloud, as well as a top-level compute power and service availability guarantee, the lowest incident response time, and access to all support channels.

As with all Appfarm subscription tiers, Appfarm hosts and continuously monitors the (s) to ensure they are healthy and up-to-date. However, Solution(s) on a Dedicated tier are hosted on dedicated database infrastructure isolated from other customer's Solutions, providing higher reliability, scalability, and customization.

The Dedicated tier includes all key platform capabilities and high resource allocation including unlimited apps, 400 active monthly users, and 10x storage capacity and API requests compared to the Essential tier.

Reliability

When sharing database infrastructure, there’s always a risk that another customer Solution overloads the allocated resources resulting in a server outage. Although Appfarm has built-in protection against such events, it is impossible to foresee or protect against all potential events.

The Dedicated tier isolates you against most Appfarm infrastructure issues. The biggest impacts to Solutions on the Dedicated tier are the frequency of jobs on the server and how active the users are.

Scalability and customization

On the Dedicated tier, Appfarm can quickly add more capacity to your dedicated cluster to handle increased demand. Furthermore, you can define (without any additional cost) your own backup routines. Other tiers are backed up according to Appfarm's .

The Dedicated tier also offers the possibility to customize a unique infrastructure configuration with regard to server setup, including the CPU and memory profiles of the virtual machines. Appfarm's standard profiles have been tuned with experience over time so it’s extremely rare we see use cases that require unique configurations, but this is an option to handle unique application usage patterns that require a specialized setup.

Included additional solutions

The Dedicated tier also includes two extra Solutions in the base subscription fee: One solution with Development, Test (or Staging) and Production environment, and one Sandbox solution (Development only). Both can be put on the same dedicated database.

Additional Solutions can be added for a fixed fee.

Support and service level

With the Dedicated tier, Appfarm offers the highest level SLA and an uptime guarantee of 99.90%. This includes the shortest possible response times in the event of an issue, a dedicated Service Manager, and access to all Appfarm support channels. A specialized SLA can also be negotiated.

Appfarm is responsible for hosting, maintenance, and supervision of the technical infrastructure of all Solutions. Our uptime guarantee covers circumstances within Appfarm's control (planned maintenance or scheduled downtime excluded). On the Dedicated tier, Appfarm guarantees an uptime of 99.9 % within a calendar month.

Appfarm undertakes to initiate action to correct software malfunctions and errors covered by the Appfarm warranty (set out in the Software Service Agreement) upon request from the customer. Upon receipt of notification from the customer, Appfarm will initiate work based on a priority schedule system depending on severity and subscription tier. On the Dedicated tier, the customer will have the lowest response time for incidents, with 4 hours maximum for severe issues (service unavailability). In addition, the customer will have access to all response channels: community support, email, Slack / chat-based channel, and a dedicated Service Manager (phone- or email-based contact).

Backup Policy
Solution