# Contact support

There are two ways to get help: the community and the support team.

### Start with the community

[community.appfarm.io](https://community.appfarm.io/) is the first place to look and the only available option if you are on a free tier. Search existing threads or post your question. Other Appfarm developers often have the exact experience you need. Best-practice discussions and how-to questions belong here.

### Email support

{% hint style="info" %}
**Good to know**

Email support is only available for users on paid tiers.
{% endhint %}

Email [**support@appfarm.io**](mailto:support@appfarm.io) when:

* The issue is blocking production or is business-critical.
* The issue is specific to your solution and needs someone with Appfarm-internal access to investigate.
* It involves account access, billing, or security.
* You've searched or posted in the community and haven't found an answer.

For general questions and discussions, the community is the right place.

### What to include in your email

The more context you can share, the faster the support team can help.

* **Solution name and app(s) affected** — which solution and which app(s) the issue occurs in.
* **Environment** — Development, Test, Staging, or Production.
* **Number of users affected** — whether this affects one user, a group, or everyone.
* **Device and browser version** — for example, Chrome 124 on Windows 11.
* **Logs and error messages** — copy the text or include screenshots.
* **When the issue started** — and when it was last working correctly.
* **Steps to reproduce** — what to do to trigger the unexpected behavior.
* **What you've already tried** — any troubleshooting steps you've taken.

Not all of these will apply to every issue. Include what you have, and the support team will follow up if more information is needed.

### What happens next

You will receive an automatic reply confirming the request has been received. The support team reviews and begins investigating and will provide updates as the investigation progresses.


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