Contact support

There are two ways to get help: the community and the support team.

Start with the community

community.appfarm.io is the first place to look and the only available option if you are on a free tier. Search existing threads or post your question. Other Appfarm developers often have the exact experience you need. Best-practice discussions and how-to questions belong here.

Email support

Good to know

Email support is only available for users on paid tiers.

Email [email protected] when:

• The issue is blocking production or is business-critical.

• The issue is specific to your solution and needs someone with Appfarm-internal access to investigate.

• It involves account access, billing, or security.

• You've searched or posted in the community and haven't found an answer.

For general questions and discussions, the community is the right place.

What to include in your email

The more context you can share, the faster the support team can help.

• Solution name and app(s) affected — which solution and which app(s) the issue occurs in.

• Environment — Development, Test, Staging, or Production.

• Number of users affected — whether this affects one user, a group, or everyone.

• Device and browser version — for example, Chrome 124 on Windows 11.

• Logs and error messages — copy the text or include screenshots.

• When the issue started — and when it was last working correctly.

• Steps to reproduce — what to do to trigger the unexpected behavior.

• What you've already tried — any troubleshooting steps you've taken.

Not all of these will apply to every issue. Include what you have, and the support team will follow up if more information is needed.

What happens next

You will receive an automatic reply confirming the request has been received. The support team reviews and begins investigating and will provide updates as the investigation progresses.